On Friday, the 15th July 2022, I had booked my vehicle in at Kessel Motors Loop street. The vehicle was booked in for a fan belt change, a fan belt tensioner pulley, one head light and two break lights. I was dealing with Paul and had an initial pleasant interaction. Once I collected the car on the Friday afternoon I could only inspect it on the Saturday and report back to Paul the following week - I had seen that the break light housing had been damaged when being removed to replace the bulb. After some back and forth with Paul, I brought in the vehicle and was told that the chip in the plastic looks old (It is a 2006 opel corsa so I think that the entire housing looks old, the chip however, was not there before I had booked in my car). Next, I was told that an assessor would come in to assess when the crack in the plastic occurred. I agreed to it and waited to be informed of when I could bring in the car next. On two occasions I was told on the day, with an hour or so in advance to bring the vehicle in with no warning or time to make the necessary arrangements. With the nature of my own job I cannot just be told on the day to come in at a particular time. This was dealt with in a very unprofessional manor. In addition, I relayed that I would like to be told in advance when I need to bring the vehicle in so I can be present. I deem it virtually impossible to assess a crack in plastic and then to tell someone when the crack occurred WITH THE NAKED EYE. If this assessment had to occur, I would expect some form of technology that can to fair degree of accuracy detect how old a crack is, because my 20/20 vision definitely cannot tell. I refused to leave my vehicle with them and to this day I have not received a message or call back from Paul. I think that the unprofessionalism and reluctance to ensure that your customer feels satisfied, makes this service provider highly unreliable and I would not recommend them to anyone. Should water enter the lights housing the whole unit will need to be replaced and this whole process would cost me more than the entire job sheet I sent in the car for in the first place.
Kessel motors has no evidence that light housing came in damaged, as they took no due diligence to even assess the car but now they dispute the fact that I, the owner of the car, did not know that it was in one piece before I brought it to them.
I realize this is a minor issue, but how they handled this, the unprofessionalism and lack of care for the customer is what deeply concerns me.
Stay away from this place.
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