Complaint / review / scam report
PG Glass
PG Glass serious lack of service (building glass)

I called the call centre on 25 Nov and spoke to Petronella who promised to send my details to the Fourways branch concerning a broken window pane. On Tuesday 26 Nov I called Fourways branch myself and spoke to Nthombi Nkosi. i explained my problem and she asked me to send her an email with my details and the dimensions of the broken window. It is a week later and I have still not had either a phonecall or an email in response. I phoned 4 other glass firms and they all responded on the SAME day.
Serious lack of customer interaction and also quite short and disinterested on the phone.
Date:

Offender: PG Glass

Country: South Africa   Region: All Country   City: Fourways and call centre

Category: Cars & Transport

1 comment

17 December 2021 14:28
I purchased glass and paid for delivery on Monday. I expexted delivery on Tuesday as arranged. The incompetent staff at Hennospark failed to deliver the glass and behaved like a government department by falsely alleging to have gone to a wrong adfress to failing tondeliver and again alleging that glass broke on its way to my address.ing to . d
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