I send study material to a medical practitioner in Rustenburg on Tuesday, 1 October. According to the next day delivery policy Fast Way has it should have been delivered at the latest on Thursday, 3 October. I kept on telling the client that the parcel will be delivered and that Fast Way is very reliable. Every time I checked on their tracking system it stated that the parcel has left the depot and was send via the Pretoria Franchise, when I phoned I was told it was due for delivery. I got an sms from the client this morning, Wednesday, 9 October telling me that it still was not delivered. When I phoned this morning I was assured that it will be delivered today - four working days after it should have been delivered. I could have send the study material via registered mail from the post office last week and the client could already have received the parcel for almost half the price of the courier!!! This put me in a very embarrassing situation.
0 comments