AfricaComplaints.com » Cars & Transport » Complaint / review: Renault South Africa - Terrible Customer Service, and a bad attitude | #161335

Renault South Africa
Terrible Customer Service, and a bad attitude

This morning I had to bring my car in for a service. I was told that I would get a shuttle back to my residence. After waiting a long time, I was told that the shuttle is leaving. After getting in we all said where we were going, my stop was Table View, Bayside Mall. Everyone else was going in the opposite direction. My fellow passengers exclaimed that I was going to be taken in a complete round-about way. I expressed my unhappiness about the lack of planning, and lack of drivers with the Manager and he was unable to rectify the situation. In the end I had to take several taxis, but I got home a heck load quicker. My suggestion is firstly, for Ian Smith to take much needed lessons in customer service. Secondly, Renault should plan better. This lack of planning is a complete inconvenience, and this is not the first time I have been unhappy with Renault South Africa. Seeing as my car is paid off I might just ditch Renault all together and never put up with this again.

Date:

Company: Renault South Africa

Country: South Africa   City: Paarden Eiland

Category: Cars & Transport

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