I placed an order with Mr. Delivery Rondebosch at 8.30pm last night for an order of sushi and pork from Mainland China (my first order from them), and two smoothies from Kauai - Order total: R323.90 (including delivery fee and processing fee) plus R26.10 tip.
When contacting Mr. Delivery at 9.30pm to ask why my order has still not been delivered, I was told that they did not place the order. I complained to the manager, requesting that they place the order immediately, remove the tip, and deliver my order soonest. I was told that I could no longer have the two smoothies, as Kauai will only have the smoothies ready long after Mr. Delivery has closed.
My order, sans smoothies, arrived at 10.20pm. The food was inedible: the sushi was dry and falling apart, the crispy pork was soggy, the rice was oily, and the pork in the pork fried rice was tough - and the rice was oily. On top of this, Mr. Delivery charged my credit card for the full amount including tip!
I am a regular Mr. Delivery customer. Not only was my order delivered two hours after placing the order, or my credit card charged with a large tip, but Mr. Delivery offered no remedy to make up for their error and poor service.
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