At breakfast with my family, a waiter stepped wrong and my hot milk went streaming down the side of the tray and on to my brother's toast. I found it comical but naturally my brother was quite unimpressed. However we both felt that the waiter and the manager (who rushed over immediately) handled the mishap very well. They had cleaned up the area and brought new toast within seconds, and were very nice about it.
I'll definitely go back to his branch of Spur as the staff are generally very friendly and efficient.
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