My son has a 25 Year Money-back Plus policy with you that he wants to cancel. He is currently overseas and has requested my assistance. When I phoned your office I was told that he should send an email to [Email Removed] However, messages sent to that address are returned as undeliverable. When I ...
So i call the call centre to ask them where i can view my Greenbacks rewards on-line. They tell me that i have the AMEX card but i need to go to the branch to activate the greenbacks and i will get it backdated up to when i got the card and i will also get a Prepaid card to turn my greenbacks into ...
I submitted a complaint about no delivery of my business cheque account card by the courier hired by FNB to deliver the card. The report was submitted on Jan, 11, 2014. On Monday Jan, 13, 2014 Tracey Sonickson responded to the complaint via hellopeter by saying it will be attended to shortly and ...
Well that's a new low, a phone call to me where the caller is a recording? Have you guys forgotten your customers are humans? Bad enough getting SMSes from most companies nowadays, but I really think a recorded phone call to me plumbs new depths. To top it all, I already got the reminder SMS at ...
You made my day today. A person dont feel like talking to people working at a call centre because sometimes they just brush you off but i must say your friendly efficient service made my day. keep up the good work ...
Standard Bank promised to respond to to policy Dispute with Ref. No. 7000652155 saying it is acive and they would respond by 16 January 2014 (14 days after initial complaint). I received no response and followed this up with a complaint to Hellopeter regarding Feedback/response on 21 January. I ...