On the 27/11/2013 i went to standard bank branch for unauthorised debits made on my account, they promised to reverse those debits in two days time and was given a REF # 56110798. today 05/12/2013 there is still no movement in my account i called and emaild their costomer care and all was told is ...
I recently experienced card cloning and no matter how many e-mails I sent to the call centre, nobody could assist until Leareil Scott became aware of my struggle to resolve the matter. He took charge from begininning to end even though this is outside his scope of duty. I have never come across ...
My agreed repayment date (as per my contract) for my African bank accounts is the 1st day of the month. Now suddenly you get an sms from them saying that due to salary pay date changes in December, that they will be deducting on the 13th of December. I know of no salary pay date changes with my ...
In our recent claim we had the opportunity of dealing with Pieter Grobler. Despite the circumstances and outcome, we found Pieter to be very professional in he's conduct, organised and thorough. It is pleasing to come across an individual who operates with such high integrity. He also demonstrates ...
I have no words to explain what exceptional service I have received from Liberty Life and Ferrol Oulton especially during the 25 years we have been doing business. Thank you. It is so unusual in South Africa to be treated like the only customer which is how they make me feel. Thank you Ferrol and I ...
Received sms stating account will be debited on 13th of December. So lets look at the facts here : 1. I was not aware that African bank runs the salary payments for the company i work for 2. I have a CONTRACT stating the payment date. (29Th) 3. Any variations from that contract, indicates non ...