I TOOK THIS INSURANCE OUT FROM MTN! WORSE INSURANCE EVER!! I DROPPED MY PHONE, THE CLAIM WAS APPROVED. THE CALL CENTRE AGENT Innocentia dubazana MADE ARRANGEMENTS FOR A COURIER COMPANY TO COLLECT MY PHONE ON MONDAY. SHE INFORMED ME, SHE COULDN'T GIVE ME A TIME AND I MUST JUST WAIT FOR THEM.BY 15H15 THEY STILL DIDN'T ARRIVE! I SEND Innocentia AN E-MAIL: THIS WAS HER REPLY: "Called them, they are experiencing some, problem, unit will be collected tomorrow, apologies for the inconvenience." NOT A PHONE CALL TO INFORM ME... IF I DIDN'T CALL; I WOULD WAIT UNTIL NEXT MONTH! EVENTUALLY THE TEAM LEADER ARRANGED TO HAVE MY PHONE COLLECTED THE NEXT DAY!! I HAVE SEND Innocentia 5 MAILS TO GET FEEDBACK ON THE PROGRESS OF MY PHONE, NO REPLY!!! THE SERVICE IS ROTTEN!! DON'T USE THEM!!
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