On the 26 of March this year I lodged a complaint regarding FNB not giving me the proper change when I placed a deposit via their bank. I am up to now still waiting on a response from FNB. On 02 April 2013 I just received an sms from FNB claiming that they could not get hold of me. No calls were received. No excuses. Not even any other message via email or voicemail if they have indeed been trying to contact me. This is really poor and utterly shocking service FNB. Are you trying to avoid me? Why do you expect clients to just accept this apalling behaviour. If you are at fault, just say sorry. It is so easy. All you then have to do is rectify your mistakes. It is really not that difficult. Ref 172981nf.
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