On the 29.12.2011, I sent an email to Karishma Haripersad, Manager Client Manger, to ask for my savings account to be reactivated, because for the first time in 24 years of having that account, Nedbank decided to make it dormant. It has never been made dormant before even when there were times I did not use it much. I of course received no email notification about this. Ms Haripersad passed my email onto one of her colleagues, Rush Willis, and after emailing her with my telephone number as requested, I never heard back from them. I emailed a month later to find out what was happening and received no reply. I have had issues with Nedbank in the past when they made my Money Market Account dormant without alerting me. One gets tried of fighting with people, who should be able to do their jobs. I live in England, and have been told that I have to come to South Africa if I want to reactivate my account. I am not spending? 700 on an air ticket to get my money back. I would like to be able to transfer my money out of Nedbank to my account in England and shut down my account with Nedbank, but it seems I have to resign myself to the fact that Nedbank has my money.
0 comments