AfricaComplaints.com » Business & Finance » Complaint / review: Outsurance - Excellent service | #54003

Outsurance
Excellent service

My premium was reviewed in January from R1331 to R1104 and the instalment for R1104 was debited in February. Now in March outsurance debited R1651 from my account and when I called I was told that it was because of the annual increase and also the two claims I put through even if it was not my fault on both accidents. I was then transfered to Ntombi Pani and I explained everything and she undersood everything and also went out of her way to review my premium and also my excess amount. I really appreciate Ntombi's assistance as I am currently struggling financially and I can not afford such a high premium, she also promised to refund the additional amount that was debited off. I must say, it is very rare to find people like Ntombi who really want to make sure that the client is extremly happy with the service. That really made a difference to my situation this morning. I am so grateful to have been transfered to her, outsurance should acknowledge such people as they could have lost one of their clients because of such incidents. I am proud to say I am still an outsurance client and looking forward to a great future going forward. I will keep on recommending outsurance to my friends.

Date:

Company: Outsurance

Country: South Africa   City: Centurion

Category: Business & Finance

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