I have been a fnb customer for 13 years, in 2008, I convinced my husband to leave his bank and change to fnb. We applied for a home loan, was approved and given the current interest rate at the time. In 2012, we sold our property, paid off the bond, purchased another property. Our application was done through ooba, at first we were given an extremely high interest rate, we asked ooba to ask FNB to reconsider and the rate was dropped by a %, which was still higher than the current interest rate. At the time we were told because we did not have a deposit, having an excellent credit record, credit rating, being loyal fnb customers and the excellent record of our previous bond had no impact on lowering the rate.
We have had ppl tell us, there had no deposit, applied for higher loan amounts and was given the current interest rate. We decided at the time to go with fnb as we needed to process the application for our property as time was running out. A few months had gone by and we contacted fnb and was told we can complete forms for a rate review, which we did and not even an hour after I faxed the forms, we get an sms (unsuccessful).
We tried now after 10 months received the same sms
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