I am disgusted at the service i received from and FNB contact centre agent.
He should not be in that position as he does not know what he is doing. I requested for my debit date to be correct, I know that there is a magtape that needs to be run - but i am calling before the mag tape run to make the necessary changes. He tries to tell me what is in my employment contract and what happens in my life. I'm really sorry that is unacceptable. I don't care what he can see on his system - i am the person who signed my employment contract - i am the person who knows when i get paid. Further more, i am calling because some other did not correctly capture information at the initial contract stage. I requested the telephone recording of the initial contract and Londi told me that i cannot have that. I asked to speak to the manager, Sharon Gcaleka, i was told that she is too busy to take my call - i asked for her manager and Londi cut the call on me. NOW - i want my debit to go off on the 27 (twenty-seventh) of February and NOT the 26th. and i want Londi and his manager and Sharons manager to give me written apology for the rudeness and inconvenience... i expect this to happen today.
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