Went to Rondebosch to close my contract save account and transfer the money into my cheque account. The teller assistant informed me that the account was mature and I was able to do the transaction and close the account. The next day the money was in my account but there was a R200 penalty (viewed via internet banking) reflecting on my on-line statement due to the account not being mature before cancellation. I phoned Standard bank and they informed me I couldn't do anything about it and that the R200 penalty had to stick due to the account not being mature before the transaction and closure, not to mention that the person I dealt with was rude and unhelpful and not giving me a reference number before being transferred to another department.
So who am I to believe when both parties are giving me conflicting information and now I HAVE TO PAY THE PRICE of someone else's up, I am sick of large corporates getting away with "bullying" money from individuals.
0 comments