I have been banking with Standard Bank since 1994. All my accounts are linked. On 27 January 2014 I transferred R1000.00 from my savings to credit card account via EFT. Although my statement and sms confirmed the money went through it mysteriously does not appear in my credit card account. I only became aware of this when the card division started hounding me with calls, voicemails and sms telling me my account is overdue. How so when I transferred the money on time, like I have always done? Worse part is this glitch has now caused my account to attract interest and has updated my profile with the credit bureaux as overdue.
1. CLEAR THE R1000.00 I PAID FROM MY SAVINGS INTO CREDIT CARD ACCOUNT A S A P!!
2. REVERSE THE INTEREST WHICH THESE ARREARS HAVE NOW ATTRACTED!!
3. UPDATE MY CREDIT PROFILE AT THE VARIOUS CREDIT BUREAUX BECAUSE I PAID ON TIME!!
4. I URGENTLY NEED AN EXPLANATION AS TO WHY THIS HAPPENED!!
I intend buying a house this year, its the reason why I made sure my accounts are paid on time, no matter how difficult it is. Do not destroy my credit profile, because you are the first people to decline us when our history looks bad. Standard Bank please fix this mess TODAY!