On 23/01/2014 the amount of R 3, 619.00 was debited from my check account without any notice. This once-off forced debit initiated by Nedbank's Debt Counselling Department was for an unpaid loan amount since September 2013. I'm registered with Debt Busters since April 2013 for Debt Counselling and was granted a Court Order (Case 16553/13) on 01/08/2013 whereby the selected creditor, only Nedbank, is paid a consolidated and agreed amount monthly as stipulated in the Court Order. According to Nedbank the said debit order was never cancelled which is false, as all signed and agreed documentation are on record. As per instruction from Debt Busters I completed a debit order cancellation form and bank statement as proof of the debit, on 23/01/2014 and this was submitted to Nedbank on even date in order to reverse and refund the extra debited amount of R 3, 619.00. Up to date, 3 days after the promised 6 working days TAT, the refund has not been done and no feedback has been received despite various e-mails being sent by myself and Debt Busters to Nedbank regarding the urgency to refund this debit. Please address this urgently as Nedbank is in clear violation and breach of a Court Order.
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