This was my first call to your prestige contact centre and I want to understand why my garage card was being debited as I stopped this debit or some 3 months ago. Firstly, Maseko was extremely slow to colelct my verification details. He was even more slower in understanding my query, and had to repeat my self about 3 times and then to, he still could not comprehend. He then admitted to being a 'slow listener' - and then I got frustrated as this call was taking too long and told him that I don't have time for his long rationale as to why he listens slow. when I raised my voice he offered to transfer me to somebody else despite me requesting him not to... really? pushing the buck should not be allowed in a civilised institute like Standard Bank. This does not value his job and the prestige clients of Standard bank, so in my opinion, get rid of him bfore he off more clients. I am now considering moving my account to FNB (where I hear the service is GRAND!!!) Thanks to your Maseko, I will tell all my friends, family, corporate work collegues and post on face book & twitter about how patethic he is, and how he treated me - he represents your brand! Very upset client.
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