My mother is a pensioner. On the 23rd of December she realised that an unauthorised transaction to the value of R5383.25 went through her credit card on the 21st of December. She made contact with the ABSA department (reference number 1054712) and was informed to also call thy card department in order to stop the card. This was done. After another 2 attempts she was informed that a form had to be completed. This was done on the 25th of January at the ABSA Clearwater breach. Today when she followed up, she was just informed that she is liable for the loss and that a letter was send to. Is this how you treat your customers. No telephone call to advise n progress. Just a in-personal letter stating sorry, we will not help you which she has not received as yet!!!
ABSA, your actions are a disgrace in the way you treat your customers and especially the pensioners. My mother is in tears. My challenge to you is what are you going to do. If your systems are so safe, why is still committed? Please make contact and advise of a proper reason, if not, the matter to be taken to the banking Ombudsman.
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