On Thursday last week I was contacted by Standard Bank, who offered me a payment arrangement in respect of my home loan. The arrangement was to pay an additional amount via EFT for the next 3 months in order to settle the amount due this month. I was very grateful for the reprieve and agreed to the terms. Imagine my surprise when I suddenly find the funds available in my account, have been tapped into by Standard Bank home loans. My enquiries on Saturday could not be answered, and I was asked to call back on Monday, so that the misunderstanding could be resolved. After numerous phone calls and being pushed from one dept to another - I was told the transaction cannot be reversed.
My questions to you is this - if you had no intention of sticking to this arrangement, why even bother making it in the first place? I have been harbouring a false sense of comfort since Thursday, and now find myself worse off - thanks to your empty promise.
Oh, and you stand to benefit even further by charging me exorbitant bank charges to return all the debit orders that would have been honoured had you left my funds alone.
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