Affinity Insurance
Lack of Customer service and responsiveness

I have submitted a claim about 2 months ago that still has not been resolved and whats worse, when I phoned to inquire about the claim I was told that it had been moved to another employee which only adds more time to this process that has been dragging on forever. During the process, the claim forms have been lost and then found again not mentioning that it was suggested that I never even filed my claim forms.

I am now cancelling my policy at Affinity due to their lack of interest when it comes to helping me when I need it most.
Interacting with the staff is impossible as they are indifferent, uninvolved and unresponsive. I find their service to be disrespectful.