I had a burst geyser on 1 Dec 2013 and being a Sunday I got in my own plumber to replace this. Reporting it was a nightmare as nobody answers the claims 086 line and apparently nobody at ABSA has a direct line (this is what I was told). Eventually I have been advised that they will only pay half my claim because thats what their service provider would have charged me (you do not want to know the calibre of their service provider they sent out to inspect my new geyser, etc). I have asked time and again for details of someone in Senior Management with whom I can take this further - but e-mails are completely ignored! Shocking customer service!!
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