Old Mutual
Payment not made after claim was approved

I sent through the bond confirmation to Chantelle A and phoned her and she confirmed that she received it but to date no payment was made to the bond account.

Suzan sent me the e-mail below:

On 11/19/13, Susan Gonnermann wrote:
> Dear Mr Gwebu
>
> We have reviewed the document received, and confirm that your policy does
> not have the quoted clause. We sincerely apologise for the inconvenience
> this caused and based on this we will be processing the retrenchment
> benefit.
>
> As the policy is ceded to Standard Bank, we require a letter from Standard
> bank (letter of indebtedness) confirming the bond and the account into
> which the monthly bond instalments need to be paid.
>
> Please can the information be sent directly to
> [Email Removed] for processing.
>
> Kind regards
>
> Susan Gonnermann