Standard Bank
U Card - Empty promises

On 19 September 2013, I sent you the following email:

From: Leonie Haasbroek
Sent: 19 September 2013 02:01 PM
To: [Email Removed]
Subject: I am disappointed
Importance: High

Good day,

I registered for my UCount on 12 August 2013 and

1. I have not received my card
2. I have not earned any points yet

Your urgent attention and reply herein will be highly appreciated.

On 21 September 2013, I received the following reply:

-----Original Message-----
From: Siyanda Batyi [Email Removed]
Sent: 21 September 2013 08:51 AM
To: Leonie Haasbroek
Subject: [tracker #1985616] I am disappointed

Dear Leonie

Thank you for your inquiry.

Please note you will be sent a replacement card on your current address, your card will get to you within 21 business days from today.

Kind Regards

Siyanda

Today is 28 October 2013 and I'm still waiting for my U Card to arrive!!