GOOD EVENING PETER
I WOULD LIKE TO LODGE A COMPLAINT WITH REGARD TO A WATERPIPE BURST IN MY HOME WHICH TOOK PLACE ON 07/08/2013 @ 14:30 WHEN I ARRIVED HOME FROM WORK TO COLLECT THE KEYS TO MY LOCKER. AS I OPENED THE GARAGE DOOR I DISCOVERED WATER RUNNING FROM THE BATHROOM WALL. ON ENTEREING MY HOUSE I HEARD A NOISE AND DISCOVERED THAT A PIPE HAD BURST IN THE BATHROOM WITH WATER STREAMING ON THE BATHROOM FLOOR INTO THE PASSAGE AND THE MAIN BEDROOM. THE CARPETS, BED, CLOTHING, BUILT IN CUPBOARDS, LAPTOP, DIGITAL CAMERA, SHOES AND OTHER VALUABLES WERE DAMAGED IN THE PROCESS. MATTER WAS REPORTED SAME DAY AND UP TILL NOW IM STILL WAITING FOR THE ASSESSER TO ARRIVE AFTER ONE AND A HALF MONTHS. I REMOVED THE CARPETS AFTER A GUY FROM TOP CARPETS WAS SENT TO ASSESS THE DAMAGE AND PHOTOS WERE TAKEN. ROOM WAS STARTING TO SMELL- REASON FOR REMOVAL OF WET ARTICLES. INSURANCE PHONED ON NUMEROUS OCCASIONS BUT TO NO AVAIL.I AM SO FRUSTRATED WITH THE PATHETIC SERVICE AND AM THINKING OF WITHDRAWING MY INSURANCE WITH ABSA IN FUTURE. IM WITH THIS INSURANCE FOR THE PAST ALMOST 17YRS AND THIS IS MY FIRST CLAIM EVER.I AM DISGUSTED BY THE SERVICE I AM CURRENTLY RECEIVING. AND STILL WAITING AND WAITING!!
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