I used internet banking with my eplan account to make electronic fixed deposits. I have over the past 2 1/2 years made 13 electronic fixed deposits. Suddenly on the 5th of September I could no longer make electronic fixed deposits from my account.
I complained on the 6 of September but still Standard Bank cannot tell me why?
I visited Cachet Park, Potchefstroom Standard Bank branch on the 14/09/2013, they could not tell me why or correct it, but said it was a code that prevented me from making electronic fixed deposites and they would lodge and enquiry with the IT department. Still I have heard nothing! Why did Standard Back just take away some of the functionality from my account without informing me or telling me why?
As a customer I should be informed before changes are made, and if the changes don't suite me, Standard Bank should discuss and suggest a service that will still suite my needs. Just changing account criteria without considering the customer can make us very unhappy!
I think the customer service for investment accounts at Standard bank is poor, maybe it is better to invest elsewhere.