I took out a funeral insurance policy in Apr 2009 with PIB/MTG Funerals that covers my Husband, daughter, brother, uncle and I and had been paying it with no hassles since inception. I recently picked up that the debit order for this funeral policy had decreased for 2 months (Jul & Aug 2013). I emailed the company to enquire what happened on 2013/09/02, and received an email response from Johana Mabogo, citing that there was a technical on their side, which resulted in the cancelled or removal of my uncle from the policy, hence the decrease in the premiums. Joana then said, from end of Sept 2013, they will correct it but now i must pay them the "unpaid' premiums. I then said, they should write it off as good customer service because, the error was on their part and if something had happened to my uncle in this period, they would have declined my claim. TThey refused completely and insist i must pay. I find this appalling that I must now pay for their errors. They have very bad customer services and attitude and are not concerned if I lodge a complaint with the insurance ombudsman as i emailed them saying i will lodge a complaint.
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