Largely unimpressed FNB. Decided to switch my wife from ABSA and the process has been less than stellar.
Firstly, I would like somebody from FNB to actually go to the trouble of phoning me to hear my complains. Ranging from issue on the online switch, to dropped calls to other client private details being mailed to me. Then a mishmash of activation issues. In all rather unpleasant!! It has now been completed after 17 days, with one outstanding issue...
The smart device. The silence from these guys have been deafening. Reading all the other report I am not actually surprised. I finally decided to take matters in my own hands, only to find that 17days down the line they have NO Indication of what is happening regarding this device. Awesomely PATHETIC FNB. 17 days and you cannot even tell me if the request has been logged, after hours on the phone on that first day.
I must say that after 27 years with FNB even I will have a tough time defending your ability to "help" your clients.
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