I have tried over 8 times to obtain my membership card and welcome pack from Legalwise.
The call centre agents do answer the call professionally and recently found out that they have not done correct data capturing on my contact details.
I did receive an email with an agent informing me the docs would be mailed via a courier service but alas it has been 3.5 months and still no delivery. It is now 4 months since my initial call to get my docs and 3.5 months from the first time i logged this complaint. In total it is 7 months and still no membership card.
It is really disturbing to note that if the call centre cannot get simple tasks of these nature correct then will LegalWise be able to provide a high quality service when I truly need them?
Linda Wilson assured that I will have these docs but now I cannot get her to reply to my emails.
email: [Email Removed]
Regards,
Rishay Marajah
0 comments