I'm a Prestige customer who has just given birth & my ability to stand for an hour in queue (my experience at Standard Bank) has been decreased. My mastercard has been declining & upon calling Card Division, I am told to go to a bank to test the card, despite my situation. It was agreed to have a new card issued, but I still need to collect from a branch, or pay R175 to deliver to me, something FNB does for free. I tried to escalate to the Customer Services department, I was again unsympathetically told the above & that all customers are treated the same. I am passionate about this bank & requested that the team leader (who was not available at the time) to call me to escalate this to decision makers looking at increasing their market share & that perhaps my complaint will spark a change. Noone has called back. The consultant seemed fed up with my suggestion. What is the point of labelling me (and charging me) as Prestige, if your people treat me like me like a number, if you cannot be human enough to understand my situation, or bothered to give my voice time of day? I will be going to the banking mall, but will spend my hour at FNB opening an account and closing this one!
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