ATM The loss of the debit card was reported to the call centre 3 minutes later and cancelled. R2, 000 was taken from my current account. (the limit is R1, 000, how can a larger amount be paid out?) The Dept were also advised. After investigation they agreed to refund the full amount R2, 000. I was then phoned and told I would only be paid R1000, 'as a favour'. I contacted Complaints and was given many excuses which changed whenever I spoke to them. etc. etc.
That I was responsible for the loss of the funds as I did not stop the from happening
I signed a document absolving the bank from responsibility of paying out for ATM
The loss of the debit card was not reported in time (3 minutes)
I have been told that the file has been closed by the 'CEO'! and 'management', that I must accept their offer and that I have no further recourse, even if I go to the Ombudsman. If the Dept confirmed payment, how can this be changed? I want the full amount of R2, 000 to be refunded and the calls from Complaints to be played back for bad service.
Apparently Emmarentia ATM has a high level of but no security is provided for customers.
0 comments