It dawned on me that an unknown amount of R153 was debited twice from my account on 15th July 2013 under 2 descriptions. I came into the Brooklyn Branch on 17th July 2013 to investigate further and was assisted by Koketso Magooa. He claimed not to have any information surrounding this seemingly suspicious and incorrect deduction, referring me to card services. Regrettably, both Koketso and I were rudely assisted by an employee on the other end of the line at card services. Suffice to say, we were passed from pillar to post several more times before Koketso metaphorically put his foot down and demanded professional assistance. This was over a week ago and I have not heard a whisper from Nedbank regarding this.
I understand existing clientele may not be valued as new customers are but have the decency to contact and update clients on the status of one's account. I anticipate a plethora of excuses and claims of not having had responses to my enquiry therefore trying to pass the buck onto someone else, as is customary in service divisions.
Why are people so lazy and not willing to assist clients who pay your salaries?
0 comments