I applied for a homeloan at the Sandton City branch & provided all documents wanted. I received a conditional approval on the 21st June from Lloyd Mashike the consultant at the branch. He then told me that they required the house plans electronic as I had provided them with hard copies. A day later I got a call from Thurusha who told me that the application was declined due to low square meters. I asked what that was supposed to mean because the house I plan to build is big enough & requested the terms & conditions stated on their conditional approval. To date I haven't received those terms & conditions. I have also asked both Thurusha & Hazel why I should take a loan of more than R3000000.00 if I only require R1600000.00 to build my house. I'm concerned that they make up these terms & conditions as and when it pleases them. Why should I be penalised for building at a cheaper cost? Why are these terms & conditions provided upfront? I have been banking with Nedbank for many years now & I'm sad that I always have to ask more than 10 times & not once as per their slogan. I think i'ts time to move to another bank where customer service is a priority.
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