My company has current account, credit card & garage card at Standard Bank. My private account (so-called' Prestige') with all the cards plus home loan and insurance is also at the same bank. So is that of my wife. When we have enquiries re our account (s) we have to go through a call centre which normally redirects the call to another part of the bank. Most of the time there is no reply at the 'other part' and the process have to start all over. Today I had to make 8 calls to trace an undelivered garage card. On every occasion I have to go through the same process of repeating my request. Time spent at least 40 minutes!!!
I do not want to be a mere number for the bank or treated as a number. I am an individual and demand to be treated as an individual customer by the bank and be able to speak to an individual at the bank that is responsible for my account!
It is recommended that Standard Bank urgent review the 'call centre' approach and start treating customers as human beings and not numbers!
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