I complained on Wed 26 June 13 about these people and the bad service received. I received a response on Friday 28 June '13 saying: "Ms Mokhethi will be assisting in resolving your complaint, she will be in touch with you shortly." As of now I am still waiting for this person to contact me, My point exactly about the bad service.
After cancelling the funeral policy on Wed 26 June '13, and doing everything they asked me to do, and receiving a confirmation email saying that the policy will be cancelled withing 48 hours, they still had the AUDACITY to debit my account today.
Surely this is unacceptable, and no client should have to tolerate this kind of treatment. You never had to beg me to pay the monthly premium, but I have to beg to get it stopped.
The reason why I cancelled the policy is because it is WAY to expensive, R77 a month for R12500 cover, absolutely ridiculous. I can get 4 other funeral policies for the amount I have been paying.
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