WE ARE ON VACATION IN PORTUGAL AND WENT TO FILL UP OUR RENTED CAR AT A PETROL STATION. THE GARAGE OUTSIDE OF LISBON CHARGED US TWICE THE AMOUNT. THE MANAGER IN THE PETROL STATION WAS NOT WILLING TO HELP OR DID SHE UNDERSTAND US. WE THEN CALLED OUR BANK TO HELP US REVERSE THE TRANSACTION SO WE COULD RE-DO IT!! PLEASE BARE IN MIND WE WERE CALLING FROM OUR CELLPHONE AND THAT WE WERE IN THE MIDDLE OF NO WHERE 200KMS FROM MAIN CITY!!! YOU RUDE CALL AGENT SAID WE MUST EMAIL HER TO REVEERSE IT!!! EMAIL??? WE ALREADY EXPLAINED THAT WE WERE STRANDED IN THE MIDDLE OF NOWHER. THEN SHE SAID TO INCREASE OUR LIMIT? =??? ARE YOU JOKING??? THEN WE MUST FILL OUT A FORM??? WHERE MUST I GET A PRINITER TO FILL OUT A FORM??? BAD AND DISGUSTING SERVICE FROM FNB. WE HAVE ALSO A CREDIT CARD WITH STD BANK AND THIS HAS HAPPEND BEFORE AND STD BANK WAS WILLING TO HELP AND REVERSED THE TRANSACTION WITHOUT A SECOND THOUGHT! YOUR BANK ON THE OTHER HAND HAS NO CUSTOMER SERVICE AND IS RUDE, DISGUSTING AND NOT WILLING TO HELP A GOOD CLIENT.!!! WE ALSO HAVE A BUSINESS ACCOUNT WITH YOU AND ARE GOING TO CLOSE IT!!! I DEMAND A CALL TODAY!! WE HAVE JUST ARRIVED AT OUR HOTEL.
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