P & G Insurance Replacements
Can't use my credit as my file is in storage

Went to Boksburg branch to use up some of my credit from an insurance claim which Outsurance will only pay over to P&G and because the file is over a year old they have archived the file and don't know how much credit is still due to me so I cant buy anything. Why are files archived when there is still money outstanding. why is there no manager on duty to sort it out. Refund the money due to me I don't want to schlep out there again waste petrol and time or patronise P@G