On Friday May 10, 2013 at 12:15pm I phoned to report an ATM I was witnessing at an FNB ATM at Orchards. I got transferred from one agent to the next. The agent that eventually tried to assist asked for my ID number and security questions, which all these were uneccessary as all I needed to do is report a act on an FNB ATM.
My fear is what if the card scamming had taken place with my card and I couldn't be helped by the bank. I need FNB to inform me on the process I need to follow in case of an emergency that needs my card to be suspended until I feel safe.
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