About a month or two ago I received 2 sms's and calls from Standard Bank (don't know the department).
They were offering me a lower interest rate on my mortgage account, as well as fixing my interest rate for a certain period. I agreed but was told the condition was to open a cheque account with SBSA as I currently bank with another financial institution. Told them I was not interested at that moment and asked if I could call later when I change my mind. They said it was possible, although the interest rate might be different when I call.
Called the H/L deparment and the feedback I got today from the consultant was some standard, automated response "client's mortgage account is already existing, we cannot review the interest rate, we can review if client takes up further lending with us...".
Why did u bother calling me in the first place? Why do ur departments not talk to each other? Sales dept (?) and h/l department? Now I know the reason why I stopped banking with SBSA... nothing has changed, still one confused bank. Will negotiate moving my mortgage acc to another bank. Clearly SBSA does not need more business.
Soon-to-be-ex customer.
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