In February I asked MTN Tygervalley to change bank details as well as debit date to the 25th of each month. The bank details was changed to my daughters and she gave consent for this. They debited her account on the 01st April (not agreed to) and found no money on the account and the cellphone was then suspended, she went and made a payment on the 24th April and on the 25 April MTN webchat confirmed received the payment and they connected the phone again. Now last nite the 02nd of May my daughter's account was debited again with the same amount of R804.39 which she paid on the 24th April (double payment). I spoke to the webchat guys ofwhich a Phyllis only processed the change of bank details today for something that was requested in Feb already, also she cut me off when I demanded explanation with regards to the double paymnt all she just said was that she was escalating the query and cut me off. I spoke to Sibongile again and she says 3-5 wrkng days before I get the refund which is I can live with it not that I am happy but what else can I do??? Now my issue is that they refuse to send me a formal email confirming that the account is up to date and the debited incorrectly.
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