Good day Sir/Madam
After writing an e-mail to Groupon on Wednesday, 13 March 2013, about not receiving my Groupon voucher for Paradise Restaurant in Port Elizabeth, after paying for the voucher and using the correct reference number on 24 February 2013, Chantel David replied to my e-mail stating that the deal closed unsuccessfully. I phoned the restaurant to confirm whether this was indeed the case and the manager, Mark, told me that this was absolutely untrue (at the time of calling the restaurant, according to the manager there were in fact people in the restaurant using the exact same voucher that I tried purchasing from Groupon).
Since then I have send repetitive e-mails to Groupon, addressed to both Chantel Davids and Groupon, without any response.
This is very unsatisfactory, firstly, that Groupon has sent no notification of a problem (which obviously does not exist), secondly, has kept my money for such a long time without refunding (if indeed there was a problem), and thirdly, not sending me the right information.
I would like Groupon to issue the voucher that I purchased. I await your swift and favourable response.
Kind regards
Juan Botha
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