I purchased a voucher on 15 December 2012. I cannot use the service offered and therefore requested that Groupon add the credits to my account. To my surprise, they claim that they had already cancelled the voucher on 16 December 2012. I have a notification from them about another voucher that they had finally credited on 16 December 2012. However, I know for a fact that this new voucher had not been credited and neither had I asked for it to be cancelled. I had noticed in December that Groupon was having problems with their online system as payments were not going through as they should and even EFT payments were being rejected.
However, this is no excuse for the call (email) centre agent insisting that I had been refunded already. Please go through your records and prove it. If I did not ask for a refund and you did not send me a notice of a refund, then how can you turn around now and say there had been one?
Its quite ridiculous as I am a regular Groupon customer and I do not appreciate this inconvenience. This has happened to me previously as well and in that case Groupon finally admitted that the service provider had been paid upfront but they did credit me.
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