AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Client to pay collection fees due to wrong billing | #48114

Cell C
Client to pay collection fees due to wrong billing

I had a contract with cell c amd in october 2010, i phoned their legal team and asked for a settlement amount. they gave me a figure of 4112.15 which i then paid. two years later, they phoned me and sent me an sms that i owe then 4112.15 and handed over my account to nudebt for collection. i faxed the proof of payment of 4112.5. so when you do the arithmetic, i owe them abolutely nothing ie 4112.50 as per their sms request less the 4112.50 which equates to zero. to my surprise, the collections agent and cell both say iowe them R142 which they can not explain to me. i asked on several occasions for the make up of that 142 and unfortunately had to pay it under duress because the nudebt collections agent was threatening to black list me. further to that, i checked with gtransunion credit bureau and my account reflects as paid up . so i need my 142 rands which i paid . there is higher probability that this R142 is interest that has accumulated over 2 years or its the collection fee that cell c must be paying nuedebt and now they want me to fund it.

Date:

Company: Cell C

Country: South Africa   City: Midrand

Category: Telecommunications

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