On July 2nd, 2013, our contract was cancelled, this was the feedback we received:
From: Cancel [Email Removed]
Sent: 02 July 2013 09:43 AM
To:
Subject: RE: Cancellation of contract 074 105 2549
Your request to cancel has been noted and diarized for 02/08/2013 as we require a 30 day notice for all cancellations.
Your final payment will be on 01/10/2013 as we invoice a month in arrears.
This means that your final airtime loaded on 01/08/2013 will only be invoiced on 01/09/2013 and payment will then be taken on 01/10/2013.
Regards.
Chris Barnard I Virgin Mobile South Africa
Customer Retentions Admin
All fine and well, until another payment was taken off our bank account for R149.00 on 01/11/2013. On 8 November, he promised to refund us. On 20/12/2013, another payment was taken off our bank account, for R447.00 (3 MONTHS PREMIUM). On January 30th, he promised to send me proof of payment for the first R149.00 for November payment, as well as request a refund for the R447.00, but until 5 minutes ago, there's still NOTHING reflecting on their system, regarding!!!
WE NEED OUR MONEY REFUNDED, PLEASE PLEASE PLEASE!!!
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