Virgin Mobile's services is beyond pathetic. I have never come across such COMPLETE INCOMPETENCE!! I have been trying to cancel my cell phone contract for three weeks...
Every time I phone, I speak to at least 4 call center agents that either put the phone down or cannot help me at all. Last week Monday I FINALLY spoke to someone who promised he would get back to me on my billing queries within two days... I am STILL WAITING!!!
Virgin Mobile said I could cancel my contract but that my last debit order would only be 1 November. I faxed the proof that this is not correct, as I have been paying for this account since 1 October 2011, not since only 1 November 2011 as they claimed.
THESE REPORTS WERE WRITTEN IN SEPTEMBER. WE EVENTUALLY GOT HOLD OF SOMEONE THAT COULD HELP US. VIRGIN MOBILE CANCELLED THE CONTRACT ON NUMBER 082 3663279 ON 19 SEPTEMBER 2013.AFTER WE GAVE PHYSICAL PROOF THAT THE ACCOUNT HAD BEEN PAID IN FULL, THEY AGREED THAT THE LAST INSTALLMENT WOULD ONLY BE DEDUCTED ON 1 OCTOBER 2013 AND NEVER AGAIN... AND THEY STILL DEDUCTED ANOTHER INSTALLMENT ON 1 NOV 2013. WHEN WE PHONED THEM... THEY SAID IT WAS OUR FAULT!!! WE WANT OUR MONEY BACK!!!
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