» » Mtn - Deducting more than agreed | #172931

Complaint / review / scam report
Mtn
Deducting more than agreed

Good day,

ACITIVITY ON MY BANK ACCOUNT

Cell ph contract account: 0836411382

I have a contract that is coming to an end in September 2013. My contract amount for the Blackberry 9780 is a monthly fee of -R289. This amount was always deducted correctly and suddenly today the 1st August 2013 an amount of RR582 was deducted from my banking account. I contacted your customer service department who advised that you have deducted this amount on behalf of an sms company, that I have never dealt with or even heard of.

I have signed a contract whereby you are only supposed to deduct the amount of R289 and no more. You have no right to take instructions from any outside company to access my banking account and deduct anything extra. If you do not refund my money immediately, I will be forced to go to the Ombudsman and report this activity.

I expect you to see to this immediately as I am now short of cash and am unable to pay my other debtors.

PLEASE CANCEL MY CONTRACT AS I WILL NEVER DO BUSINESS WITH YOU AGAIN.

Mr CC Abrahams
Email: [Email Removed]
Cell: 0833526469
Author: Shasta


Offender: Mtn

Country: South Africa   Region: All Country   City: Goodwood

Category: Telecommunications

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