I ordered a book at the beginning of November (order number: 1000706480). After paying I saw that the delivery address was incorrect (our old house) and phone the call centre immediately to change it. It's a complicated process, that can be done only after the item is dispatched to the courier (confirmed this with 3 subsequent phonecalls). I was assured it would not delivered before due date of 20 Nov.
On 18 Nov, I received confirmation that the address had been changed. Still no parcel received by 24 Nov. I checked online, and the old address is still up, and the parcel was apparently delivered on the 18th. I phoned first thing Monday am. Call centre tells me that the parcel was delivered to the new address, and somebody with the same name as me signed for it. This is not possible, as I was at work all day!!
Despite many phone calls and emails, I have still not received any feedback about where my parcel is. I would love to see my signature on that delivery form! Even more, I would love to receive my parcel!
I hate putting up complaints here, but it feels like the only way to get any resolution.
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