My mother's monthly sub is R625 and the contract clearly marked that she will pay monthly per debit order. Her subscription agreement was signed 7 Nov "13 and R600 was paid for Nov subscr.
05/12/13 Account was debited by R5997.72
22/12/13 Subscription terminated - reason no payment received!!!
22/12/13 MChoice assisted on a payment of R800 to restore connection - eventually the signal was restored
05/01/14 Account debited by R871.89
22/01/14 Spoke to Paulina Seroalo as well as a supervisor Priscilla Ndlovu. Priscilla gave assurance that the amount of R5690.51 will be paid into Ms Van Wyk's account before 30/01/14
30/01/14 Phoned helpdesk again - could not get an assistant because her ID as well as her Smartcard no was "invalid" - tried both 3 times. Eventually managed to speak to Dimakaqso (Ref No 152159784). On the system she saw that Priscilla stated that R5000-00 will be refunded to Ms Van Wyk. Dimakaqso also calculated that the amount owed to Ms Van Wyk was R5690.51.
Dimakaqso requested Priscilla via e-mail to contact me which she has not done up till now.
How do I go about to get a refund for the money taken illegally from my mother's account?
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