I have been struggling to get assistance from Virgin mobile since 2009! I signed a contract with them for R100 per month and they kept on deducting R600. I kept on phoning them asking them to correct the problem but they never did, I told them I couldn't afford R600 a month and that it wasn't our ...
I wrote a report on the 11 January 2013 about Virgin Mobile that they have bill me on the cancelled number and put me on ITC, Tshireletso try to call me on the following day, she couldnt get hold of me, how ever on the 14 of January 2013 i responded to the email that she send me, i said she can ...
On the 15th of December 2012 I handed my cellphone in for repairs nearly a month later on the 10th of January I got a response, my phone which I sent in to repair the USB port which was a clear mechanical failure, was deemed to be water damaged and therefore my warranty was voided, now to my ...
I complained to Virgin Mobile and Hello Peter, in connection with one of my lines under my contract. I finally got a call from Veronique after 12-Nov-12, to say the itemised billing would be removed w.e.f. Oct, 2012 on the classic contract. I was never informed it was supposed to be ...
I went into the Canal Walk Virgin Mobile branch to cancel my 24 month contract as I have decided to move to another provider. I was advised I cannot do this at the branch / face to face but need to do so verbally by calling the contract centre. So 1st of January 2013 I decide to this. Firstly, I ...
I have been trying to book my Blackberry in for repairs, as it is still under warrantee. But I get cut off the whole time. It has been 2 days of calling, holding and getting cut off and still no luck. ...