On the 21 December 2012 Virgin Mobile debited 2700 instead of 152.00 when i called today 22 01.2013 to ask what was the debit order for, they claim that i had cancelled the contract but how do i upgrade when i have cancelled my contract, with them and that the ia a mix up on this account, Sol now ...
I have a 24months contract with virgin mobile for blackberry bold, i took it for service to one of your branches last year.it came back with problems and i took it back and it was fixed.this year i had same probles, I booked it in and I collected it last week, now it has signal problems now, i ...
I have laid a complaint against Virgin Mobile regarding the contract that was never cancelled and they were so quick to list my name on ITC. Some from Virgin Mobile called 3 months ago and she said they were investigating the matter ever since then no one has come back to let me know how far the ...
I was due for an upgrade and i went into the branch to get it i also applied for a second contract for my wife. My phone was delivered a week before Christmas apparently there was a mix up they assured me in getting the second phone the first week of January its the 22nd. Every time i call they ...
I bought a Virgin Mobile Voucher for R50 and on my way home my car broke down, so I thought I would be fine if I just recharged my phone with the voucher I just purchased. The voucher number failed and I had to phone support, after giving all my details to the support team the call just ended. I ...
One of the first things that happen before you speak to a call centre agent is a default call centre voice that informs you that this call may be recorded. I spoke to the one agent and said I would like to do a sim swop. She asked me all my details: ID Number, Physical Add, How do I pay my accout - ...